Promotional Terms and Conditions
Promotional Terms and Conditions
Standard Terms and Conditions for the Provision of Mobile Telecommunication Services
Standard Terms and Conditions
The Customer's use of the Service will be deemed acceptance of the terms and conditions. Terms & Conditions: Agreement for Service (August 2005)
1. Definitions:
1.1 In this Agreement: “Application Form” means the form filled out and signed by or on behalf of the Customer when applying for the Service;
“Agreement “means the Customer's details in the Application Form which the Customer provided to Ooredoo when accepted, these terms and conditions, the Price List, the Tariff and any supplemental agreement;
“Bill” means any bill, invoice or statement issued to the Customer by Ooredoo stating the Charges for the Customer's usage of the Services and any other sum or fee Due or payable by the Customer to Ooredoo;
“Charges” means all the charges associated with the Service described in the Price List;
“Content” means textual, visual, or other information, software, photos, video, graphics, music, sound and other materials appearing on or available through the Service including all information provided by content providers from time to time;
“Customer” means the Person with whom Ooredoo makes this Agreement;
“Minimum Period” means a period of 1 (one) month (or any another period agreed in writing) from the day on which the Service is first provided and is applicable only to the Post-Paid Service;
“Mobile Phone” means a cellular telephone or other device for use on the Network;
“Network “means the mobile telecommunication system run by Ooredoo;
“Party” means Ooredoo or the Customer;
“Person” means an individual, body corporate (wherever incorporated), unincorporated association, trust, partnership or firm (whether or not having separate legal Personality) government, state or agency of a state, or any other entity or two or more of the foregoing;
“Pre-Paid Service” means any of the Services provided by Ooredoo on a pre-paid basis;
“Price List” means the most recent list of Charges which Ooredoo publishes or otherwise makes available to the public and updates from time to time;
“Post-Paid Service” means any of the Services provided by Ooredoo on a post-paid basis;
“Recharge Card” means a Ooredoo recharge card containing the value indicated on the recharge card and which if used according to the instructions given by Ooredoo will extend the validity period of the Customer's usage of the Pre-Paid Service; “Rights” means copyright, trademark, and other relevant proprietary and intellectual property rights relating to the Content;
“Service” means any or all (as the case may be) of the following services: airtime service enabling the Customer to make or receive calls and to send and receive data by means of the Network, the ability to send and receive email via the Internet, the ability to access information from the Internet and any additional services that Ooredoo agrees to provide to the Customer from time to time;
“SIM Card” means the card which the Customer needs to use the Service;
“Suspension Period” means the period during which a Customer on a Pre-Paid Service whose use of the Service has been barred or suspended may access the Service by re-charging according to the instructions on the Recharge Card; “Tariff” means the most recent publicly available version of the document which details the services and pricing offered by Ooredoo;
“CAM” means the Communications Authority of the Maldives;
“User Guide” means any guides or documentation supplied with the Customer's Mobile Phone either by Ooredoo or by the manufacturer of the Mobile Phone which explains how the Service works and how to use the Mobile Phone;
“Ooredoo” means Ooredoo Maldives with a registered office at 2 Floor, Urban Development Unit Building, Hulhumale', Male', Po Box 2196, Republic of the Maldives under Company Registration Number C-633/2004.
1.2 The Price List contains explanations, definitions, notes and conditions which form part of this Agreement. Copies of the Price List can be obtained from Ooredoo shops.
1.3 Where appropriate, words denoting a singular number only shall include the plural and vice versa, and words imparting any gender shall include every gender.
2. Provision of and use of the Service:
2.1 Ooredoo will in accordance with these terms and conditions, provide a mobile telecommunication service to the Customer which shall include the making and receiving of calls, sending and receiving of messages and involvement in data sessions. 2.2 Customers wishing to make international calls or use Ooredoo’s international roaming service may be asked to demonstrate a satisfactory billing history or to pay a deposit which may be used to offset the cost of these calls. The Customer will be charged for all incoming calls where the Customer uses the Service outside the Republic of Maldives. 2.3 The use of Ooredoo’s international roaming service is subject to the terms and conditions relating to the international GSM licensed operators service charges, including any applicable administrative charges, which may vary from operator to operator. The Charges for use of the international roaming service will appear on the Customer's Bill (ifany) and are payable to Ooredoo. 2.4 Subject to paragraph 2.5 and 2.6, Ooredoo will do its best to provide the Service to the Customer (including any additional service requested by the Customer) or if the Customer instructs Ooredoo to change the Service by any agreed date, however, Ooredoo’s ability to do so may be affected by circumstances beyond Ooredoo’s control and Ooredoo will not be liable to the Customer if this is the case. 2.5 The Service is not fault free and it may be impaired by geographic, atmospheric or other conditions or circumstances beyond Ooredoo’s control and the Customer will be entitled to the quality of Service generally provided by a competent mobile Telecommunications service provider exercising reasonable skill and care. 2.6 Ooredoo may, using reasonable skill and care, exercise its discretion to refuse to provide any part of the Service to the Customer (other than the making or receiving of calls). 2.7 Ooredoo may, for training and quality control occasionally record or monitor some calls, emails and any other communication between Ooredoo and the Customer. 2.8 Ooredoo will use reasonable endeavours to provide Content but it may be incomplete, out of date or inaccurate and is provided on an “as is” basis. It is a condition of Ooredoo allowing the Customer access to Content that the Customer accepts that Ooredoo will not be liable for any action taken by the Customer in reliance on Content. 2.9 Ooredoo may vary Content or the technical specification of Service from time to time. 2.10 The Service enables access to Content. The Customer may only use Content in a way that does not infringe the Rights of others (“Approved Use”) and the Customer must comply with all other instructions issued by Ooredoo regarding the use of Content. The Customer shall not store, modify, transmit, distribute, broadcast or publish any part of Content other than for an Approved Use. The re-selling, copying or incorporation into any other work of part or all of the Content in any form is prohibited save that the Customer may print or download extracts of Content for personal use only. 2.11 The Customer is solely responsible for evaluating the accuracy and completeness of any Content and the value and integrity of goods and services by third parties over the Service. Ooredoo will not be a party to or in any way responsible for any transaction concerning third party goods and services except in the case of negligence on the part of Ooredoo. 2.12 The Service may not be available in all parts of the Republic of the Maldives or in all other countries and may be restricted to certain areas within those countries where access to the Service is possible.