Privacy Policy

Please read these Terms and Conditions of use carefully before using or obtaining any materials, information, products or Services through the corporate website www.ooredoo.mv, Ooredoo App or through Ooredoo App on Google Play and Apple App Store. By accessing any of the websites or Apps, you agree to accept, without limitation or qualification, all of these Terms and Conditions of use.

GENERAL TERMS AND CONDITIONS

Access to and use of the website and any Services provided thereof through the portals and App is subject to Ooredoo Maldives’ Standard Terms & Conditions for the provision of Mobile Telecommunications Services, any specific Terms and conditions set forth on the individual pages within the website and App, and these Terms and conditions of use set forth in this Privacy Policy (collectively referred to as the "Terms"), and all applicable laws and regulations, including laws and regulations governing copyright and trademark.

We reserve the right at any time to change any of the Terms and conditions contained herein or any information contained in the website. Any such changes will appear on the individual pages of the website and/or on this screen. By using the website and Services provided by Ooredoo, you agree in advance to accept any such changes.

INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you:

Visit the website, other sites accessible from the website, and from the App.

Register with and buy products or Services on the website, and through the App.

Take part in promotions, competitions, Customer surveys and questionnaires.

Contact us, in writing, call Customer Care Services.

We may supplement the information we collect about you with information we receive from other sources, public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.

DATA COLLECTED

We respect your privacy and only gather information necessary to provide you with Services you request. Without limitation, any of the following data may be collected by this website or from the App, from time to time:

Name;

Contact information such as email addresses and telephone numbers;

Demographic information such as post code, preferences and interests;

Your activity on the website, the App, and the site you exit to (automatically collected);

Any other information applicable

INFORMATION SUPPLIED BY YOU

You acknowledge that if we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorized or contains false particulars, for the protection of our Customers and the network, we may delay connection or disconnect Services to your device while we investigate further. If our suspicions prove groundless we will connect or re-connect Services immediately. You acknowledge that you will have no claim against us in respect of any delay or disconnection caused as a result of the operation of this condition.

USING YOUR INFORMATION

Collecting your personal information helps us to better understand what you need from us. We use your information to:

Process your requests or transactions.

Provide you with our Services.

Provider of administer activities relating to our Services.

Manage and improve the website and the App.

Personalize our Services to you.

To improve Customer service

Tell you about important changes to the website, our Services and/or the website, and the App.

Understand your shopping behavior to develop and improve our products and Services.

Manage promotions, competitions, Customer surveys and questionnaires.

Check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Comply with our funding or business requirements or other legal requirements.

We may share your personal information across our Group so they can provide you with relevant products and Services. Your personal information is safe with us and will never be released to companies outside our Group for their marketing purposes. We may use and share anonymous information outside the Group. However, the Company accepts no liability for any misuse of your personal information by third parties as this is outside our control. You may, therefore proceed at your own risk. Subject to the Terms, your personal information will not be sold or disclosed to any third parties without your permission unless we are required to do so by law or by an order of a governing authority.

If we use your personal information to contact you and you do not want to receive information from us or for us to contact you, please contact us at: [email protected] or call us at 929.

OUR USE OF COOKIES

We may set and access first party cookies on your computer. These cookies are integral to the Services provided by us to you. By default your browser will accept these cookies, however, you can choose to disable these cookies by changing the settings of your web browser. Overall cookies enable us to provide you with a better service and disabling cookies may prevent you from using the full range of Services available on our website.

PROTECTING ONLINE APPLICATIONS

When you apply online for Services, you provide personal information that is necessary for us to process your application. To ensure that your application remains confidential, the information is sent to us in a "Secure Session" established with Secure Socket Layer (SSL). After you have submitted your application online, we recommend that you end your browser session before leaving your computer. We, along with the outside companies with which we work with, if and where applicable, may keep the information you provide to us, along with information we collect from outside sources, so that we can offer you accounts and Services related to your financial needs. The subscriber will be solely responsible for any payment using his/her phone; account number and password should this information fall into unauthorized hands.

USE OF OOREDOO.MV

You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the website and the App by you and anyone using your password and login information. You may not use the website and the App: to post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law or Terms stated herein; or for any other purpose that is unlawful or prohibited by these Terms. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the website and the App.

PROMOTIONAL INFORMATION

We may make information regarding specific programs, offers or promotions, which we are conducting, available on the website. Any such program, offer or promotion is subject to the general and specific Terms, conditions and restrictions listed on the website (or published otherwise) in connection with such program, offer or promotion. We reserve the right to alter or withdraw any program, offer or promotion at any time. Each program, offer and promotion is void where prohibited by law or by order of any governing authority. Please refer to and read carefully the Terms, conditions and restrictions included on the website (or published otherwise) and on the App in connection with each program, offer or promotion, if it so exists.

AVAILABILITY

The website and App is available worldwide to anyone with Internet access. However, the website may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances. The website contains information on our worldwide products and Services, not all of which are available in every location. A reference to a product or service on the website does not imply that such product or service is or will be available in your location. The content of the website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product or service is void where prohibited by law.

WARRANTY DISCLAIMER

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

THIRD PARTY WEBSITES AND SERVICES

The Company may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services may have access to certain personal data provided by users of this website and the App. Any data used by such parties is used only to the extent required by them to perform the services that the company requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the Terms of this Policy and in accordance with all applicable Laws and Regulations.

LINKS TO OTHER WEBSITES

We do not review or monitor any website linked to the website and are not responsible for the content or use of any such linked website. Your linking to such website is at your own risk. You acknowledge that we have no control over any content or service supplied by third parties which can be accessible via this site. Any dealings with products or services which are located via this website are solely between you and that third party. We exclude all liability relating to the value and integrity of such third-party products and services.

CHILDREN'S PRIVACY

We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us.

PARTIES TO WHOM WE DISCLOSE INFORMATION

As a general rule, we do not disclose personal information about our Customers or former Customers to anyone. However, to the extent permitted by law and any applicable state, certain nonpublic information about you may be disclosed in the following situations:

To comply with a validly issued and enforceable subpoena or summons.

To comply with a request or order of a governing authority.

In the course of a review of our Company’s practices under the authorization of a state or national licensing board, or as necessary to properly respond to an inquiry or complaint from such a licensing board of organization.

In conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided that we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.

As a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.

To provide information to affiliates of the firm and non-affiliated third parties who perform Services or functions for us in conjunction with our Services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed.

CHANGES OF BUSINESS OWNERSHIP AND CONTROL

The Company may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the Company. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the Terms of this policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

PROHIBITIONS

You must not misuse the website or the App. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or anything whatsoever of such nature, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this website remains the property of Ooredoo. All such rights are reserved by Ooredoo and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

LIMITATION OF LIABILITY

NEITHER US NOR ANY OF OUR SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE WEBSITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE WEBSITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST US AND OUR SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE WEBSITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE WEBSITE.

CHANGES TO THIS POLICY

We reserve the right to change this policy as we may deem necessary from time to time or as may be required by the law. Any changes will be immediately posted on the website and you are deemed to have accepted the Terms of any revised policy on your first use of the website following the alterations.