Number activation

For Maldivians:

• Only valid and non-expired national ID card is accepted.
• In case number is being activated on behalf of another customer, authorized letter and ID card or ID card copy will need to be presented.

For foreigners / visa holders / Work permit holders:

• Work permit/Passport is accepted for number activation.
• 999 range numbers can only be activated on a postpaid plan.
• Requested numbers are subject to availability. MVR 100 will be collected for requested numbers. Additional charges will apply for a requested number based on number category (gold/silver/platinum).

Number ownership change

• New number owner is required to visit OEC with previous number owner’s authorized letter and ID card/copy.
• For postpaid customers package fee and deposit will be collected as it functions as a new activation.

Roaming services

• On postpaid plans customer has to visit an OEC and make a deposit of MVR 2000 to activate International Roaming service.
• Customer can request someone to activate service on his or her behalf. Authorization letter from customer and ID card copy will need to be presented for service activation.

Customer journey

• Ooredoo Postpaid bill date is 1^st of each month and the bill due date is 21^st of each month.
• Barred period: Should customer fail to pay the bill by the due date (21^st), the number’s outgoing services will be stopped as per dunning process and will continue until the next bill date.
• Suspension period: If the customer fails to settle his/her bill after barring before the next bill run (1^st of following month), the line will be suspended and both outgoing and incoming services will be stopped.
• Deactivation: If the customer’s outstanding amount is not cleared within 30 days of suspension, the number will be deactivated.

Ex: Aisha gets her postpaid bill of MVR 200 on 1^st of April. Aisha does not to pay the bill before 21^st April and her number is barred on 22^nd April, and all outgoing services are stopped. If Aisha does not settle the bill by 30^th April, her number will be suspended on 1^st May. If Aisha does not pay her bill in May, her number will be deactivated on 31^st May.

• 3 months after number is deactivated, the number is released for resale.
  • During the 3 months’ period, only the original owner will be able to activate the number. Original owner will have to clear all outstanding amounts, repay any difference in the deposit and advanced monthly amount to reactivate the number.
  • Between 3 months and 6 months, any new customer can purchase the number. However, new customer will have to clear all outstanding amounts to purchase the number.

For postpaid deposit refund

• Deposit for postpaid customers will be refunded after the last bill run has been done for the number and last invoice has been generated.
• In case of any outsranding bill amount, deposit amount will be used to adjust the bill amount.