Ooredoo Postpaid customers can now enjoy up to 6 times more data with Ooredoo Aachaa Postpaid plans with first of its kind benefits in the Maldives. The all new Aachaa Postpaid plans offers the benefit of Daily Data Renewal & Unlimited Ooredoo Calls where customers can choose a plan that suits their daily data needs.

Buy Aachaa PostpaidUpgrade to Aachaa PostpaidLearn more about Postpaid

How to check bill & manage services?

Just use Ooredoo App to easily activate add-ons, check your bill, make bill payments and manage services efficiently.

Terms of Use

Number activation

For Maldivians:

- Only valid and non-expired national ID card is accepted.

- In case number is being activated on behalf of another customer, authorized letter and ID card or ID card copy will need to be presented.

For foreigners / visa holders / Work permit holders:

- Work permit/Passport is accepted for number activation.

- 999 range numbers can only be activated on a postpaid plan.

- Requested numbers are subject to availability. MVR 100 will be collected for requested numbers. Additional charges will apply for a requested number based on number category (gold/silver/platinum). 

Number ownership change

- New number owner is required to visit OEC with previous number owner’s authorized letter and ID card.

- For postpaid customers package fee and deposit will be collected as it functions as a new activation.

Roaming services

- On postpaid plans customer has to visit an OEC and make a deposit of MVR 2000 to activate International Roaming service.

- Customer can request someone to activate service on his or her behalf. Authorization letter from customer and ID card copy will need to be presented for service activation.

Customer journey

- Ooredoo Postpaid bill date is 1st of each month and the bill due date is 21st of each month.

- Barred period: Should customer fail to pay the bill by the due date (21st), the number’s outgoing services will be stopped as per dunning process and will continue until the next bill date.

- Suspension period: If the customer fails to settle his/her bill after barring before the next bill run (1st of following month), the line will be suspended and both outgoing and incoming services will be stopped.

- Deactivation: If the customer’s outstanding amount is not cleared within 30 days of suspension, the number will be deactivated.

Ex: Aisha gets her postpaid bill of MVR 200 on 1st of April. Aisha does not to pay the bill before 21st April and her number is barred on 22nd April, and all outgoing services are stopped. If Aisha does not settle the bill by 30th April, her number will be suspended on 1st May. If Aisha does not pay her bill in May, her number will be deactivated on 31st May.

- 3 months after number is deactivated, the number is released for resale.

- During the 3 months’ period, only the original owner will be able to activate the number. Original owner will have to clear all outstanding amounts, repay any difference in the deposit and advanced monthly amount to reactivate the number.

- Between 3 months and 6 months, any new customer can purchase the number. However, new customer will have to clear all outstanding amounts to purchase the number. 

Postpaid deposit refund

Deposit for postpaid customers will be refunded after the last bill run has been done for the number and last invoice has been generated.

In case of any outstanding bill amount, deposit amount will be used to adjust the bill amount.

Terms of Service

NetuHeyo Postpaid

Data Rollover service will be available on NetuHeyo 600 Plans & above.

For terms of service, please click here.

Aachaa Postpaid

Dedicated data allowance for social media can be used for Facebook, Twitter and Viber.

Once the allocated daily data allowance is used up, data speed will be lowered, however no there will be no additional charges for excess data usage.

Once included local minutes are used, calls to local mobile numbers will be charged at MVR 0.90 per minute.

Once included local SMS is used, SMS messages to local mobile numbers will be charged at MVR 0.20 per local SMS.

Ooredoo 5G is available for all Mobile customers using an Ooredoo certified 5G smartphone, across 5G covered locations.

Customers can choose from standard plans and bill controls plans of these postpaid plans.

For terms of service, please click here.

Eku Postpaid & Varah Thafaathu Postpaid

Dedicated data allowance for social media can be used for Facebook, Instagram, Twitter, WhatsApp, Viber and Telegram.

Ooredoo 5G is available for all Mobile customers using an Ooredoo certified 5G smartphone, across 5G covered locations.

Customers can choose from standard plans and bill controls plans of these postpaid plans.

For Eku Postpaid users, excess data usage will be charged at 20 Laari per MB.

For Eku Postpaid users, local calls above inclusive free minutes will be charged at 90 Laari per minute.

Local SMS above inclusive free SMS will be charged at 10 Laari per local SMS.

Unused regular Data from Eku & Varah Thafaathu Postpaid 600 & above will be rolled over to the following month.

Unused dedicated social data allowances will not be rolled over to the following month.

For postpaid plans Eku & Varah Thafaathu Postpaid 600, & 800, maximum data rollover volume is 30 GB.

For postpaid plans Eku & Varah Thafaathu Postpaid 1000, 1499 & 1999, maximum data rollover volume is 200 GB.

Your rolled over data is valid for 6 months.

Refund SLA

- Routine refund process via BML or m-Faisaa will take 7-10 working days to process after validation from Ooredoo. 

- Reversal of amount to Customer credit balance or Reversal of Raastas will take 2-3 working days to process after validation from Ooredoo. 

- In case of public holidays, maintenance activities or extraordinary circumstances, refund processing may require longer duration. If experiencing delays in processing refund, Ooredoo will inform Customer via call/SMS.

- Refund will not be provided for claims that are beyond the control of Ooredoo and which cannot be validated by Ooredoo.

Refund of Prepaid SIM

- Upon purchasing a Prepaid SIM, customer will be charged MVR 30 + GST. This is a non-refundable amount.

Refund of International Payments

- For refund of tourist SIM/eSIM purchased via international bank accounts, refund request will be submitted by Ooredoo to the respective bank within 7-10 working days.

- Refund request will only be accepted after validation from Ooredoo.

Refund of Security Deposit

- Deposit for postpaid customers will be refunded after the last bill run has been done for the number and last invoice has been generated.

- In case of involuntary deactivated customers, after outstanding is cleared from deposit if any, Customer will receive the remaining refund amount after customer places request.

- In case of voluntary deactivation requests from received from customers, the deposits initially paid via BML/m-Faisaa, amount will be reversed to the same account.

Refund of E-commerce Transactions

- Customer should refer to the refund statements mentioned in the product catalogue of each product on the e-commerce platform.

For handsets and devices, it will be treated as per the warranty attached to the handset or device.

General Terms

Short code calling and texting will be charged, and will not be deducted from free minutes and SMS.

Additional 6% GST is applicable for all telecom products and services.

For terms of service, please click here.

Frequently Asked Questions

How does Data Rollover work?

Will I get the unused data allowance from previous months?

Data Rollover service was started from April 2021 onwards. Any unused data allowances from April 2021 onwards will be carried forward to next month.

What is the maximum amount of data that can be rolled over to the next month?

Your full monthly data allowance can be carried forward to the next month. Unused data can also be carried forward beyond one month, as per the maximum rollover amount mentioned below:

o For Eku & Varah Thafaathu Postpaid plans 600 & 800, the maximum rollover amount will be 30 GB

o For Eku & Varah Thafaathu postpaid plans 1000, 1499 and 1999, the maximum rollover amount will be 200 GB.

Will I be able to transfer the rollover data to a friend?

No, it can only be used from your own number.

How will the rolled over data and monthly inclusive data allowance work together?

The rollover amount will be added to the monthly data allowance.

If I upgrade my plan from a Prepaid to a Postpaid 600 plan, will the unused allowance from my Prepaid be carried forward to Postpaid 600 plan?

No, data rollover services are only applicable to Eku & Varah Thafaathu Postpaid 600 plans and above.

What will happen to my rolled over data if I upgrade or downgrade to another plan?

Unused data will not be carried forward as the plan is upgraded or downgraded.

Will I be able to see the rolled over data balance?

Yes. It will be added to your normal data balance and you can check your balance through Ooredoo App, SMS and USSD.

How do I activate Data Rollover services?

It will be automatically activated on Postpaid 600 plans and above.

Do I get charged for Data Rollover services?

No. This is a free service available for Ooredoo customers on Postpaid 600 plans and above.

Need more help?

For any assistance, chat us on Ooredoo App or through Ooredoo Evee.