We know how important it is to be connected to the things that matter. That’s why we’ve been making our network better everyday– reaching more people and homes than ever. And now, if you’re not happy, you can tell us as part of our unique SuperNet Service Guarantee, and we’ll make sure you’re satisfied.

SuperNet Service guarantee covers:

• 100% Service Guarantee offered to all new and existing SuperNet customers in Male` and Hulhumale area.
• Connectivity issues pertaining to the network, modem and cable would be covered under the service Guarantee, customer led issues would not be considered as part of the service guarantee program.
  Customers need to contact Ooredoo Maldives contact center via My Ooredoo app or 929 to log the issues related to SuperNet services.
• Ooredoo Maldives will address the issue within 12 working hours.
• If the issue is not addressed within 12 working hours from the time of customer complaint, the users benefit will be passed on to following month bill for the period customer had experienced the service unavailability.
• Any damage or negligence led by the customer/ user would not be eligible for SuperNet Service Guarantee benefit.
• Any customer led delay in service and services that are currently not offered through SuperNet would not be eligible for SuperNet Service Guarantee.
• The necessary bill adjustments will be done only with regards to the terms and conditions of the Service guarantee offer.
• Ooredoo Maldives has all the right to decline/deny any SuperNet Service Guarantee benefit if the issue raised by the customer/user is not as per the program’s guidelines as mentioned above.
• The SuperNet Service Guarantee program is valid until 31st March 2018.