Ooredoo launches its AI based digital customer engagement platform Ooredoo Next on Viber

Ooredoo Maldives announced today that Viber messenger becomes a new social media channel for its Ooredoo Next digital engagement platform developed in partnership with FastForward.ai, a Silicon Valley tech company revolutionizing engagement in the 4-billion customer pre-paid mobile market.

Supported by FastForward NXTTM real-time API platform featuring artificial intelligence and machine learning, Ooredoo NEXT allows mobile users in the Maldives to easily engage with Ooredoo inside social media channels such as Viber, Facebook Messenger and to check best offers, best data add-ons or just manage their Ooredoo services using real-time automated answers.

Ooredoo Maldives CEO, Najib Khan said: “With the launch of Ooredoo Next, we pioneered digital transformation and opened up this innovation to all mobile users in the Maldives. In just 5 months from launch, Ooredoo Next features fast-paced growth, attracting more and more users, and significantly increasing accessibility to our brand. Today, we are pleased to launch Ooredoo Next on Viber, one of the most popular social platforms in the Maldives.”

Head of Customer Care, Gulnaz Mahir said: “Our customers can reach Ooredoo inside social media to check best offers, view our product portfolio and to manage their Ooredoo services. We continue to engage with our customers in new ways, where ever they are, on different platforms which they are comfortable using. We look forward to supporting our customers on Viber, through Ooredoo Next.”

Augie K. Fabela II, Co-Founder and CEO, FastForward.ai Inc. said: “We bring Silicon Valley user experience to the Telco world. We enable mobile operators to give their customers 100% control of their choices: they decide the services they want to use, how and when they want to use them.” said Augie K. Fabela II, Co-Founder and CEO, FastForward.ai Inc. “We are delighted to enable Ooredoo on its journey to engage their customers and now to extend this reach inside Viber messenger.”

“We changed the customer user experience to 1-swipe and 1-click.” said Romeo S. Ganescu, Co-Founder and CPO, FastForward.ai Inc. “Our results with Ooredoo Next show that the future of mobile engagement lies inside social and messaging networks and our patent-pending FastForward NXTTM platform makes this possible to every mobile carrier world-wide.”