Frequently Asked Questions
m-Faisaa services in My Ooredoo App
There will be no change to your wallet, and your wallet balance will also remain the same.
No. m-Faisaa app will not be accessible after 28th July 19. You will need to download My Ooredoo App on 28th July 2019 to access your wallet.
Existing m-Faisaa customers need to reset their PIN to a new PIN.
- Open My Ooredoo App
- Enter your m-Faisaa number in login page
- Select login
- Select forgot PIN
- Enter mobile number
- Submit
- Confirm new PIN with OTP
- Submit
- Notification pop up after successful pin reset
Yes. You can use all m-Faisaa services on My Ooredoo App, starting from 28th July 2019.
Existing customers need to reset their PIN to a new 4-digit PIN.
Yes. The last 5 transactions will be available.
- Open My Ooredoo App
- Select Register
- Enter Name, Mobile Number, National ID card number (for locals, Passport number for foreigners) DOB
- Select signup
- Enter OTP
For more information on m-Faisaa, click here
- All existing Ooredoo services will be available in one application after 28th July 2019.
- Generating QR code will be available in side menu as QR Code Management
- Transaction History will be available in side menu.
Yes. You can use all existing m-Faisaa services in new App with better user experience.
You can check balance on the m-Faisaa home page, below m-Faisaa services.