Terms & Condition for Pre-Order of iPhone 11 & iPhone 11 Pro

1. The number of iPhone 11 devices available for preorder booking is limited and is subject to availability from the Supplier.
2. Preorder is limited to one device order per National ID. Ooredoo reserves the right to cancel any additional orders.
3. Customers may either preorder on the basis of full payment or on installment offer as may be offered by Ooredoo.
4. Customers who wish to purchase devices on installment offer may only do so on a direct debit facility. The Customer shall be required to submit a completed direct debit application form to Ooredoo at time of handing over the device.
5. Preorder will only be confirmed post-successful receipt of upfront payment with order ID.
6. Customers opting for installment offer may only be accepted based on the eligibility criteria which Ooredoo has defined in www.ooredoo.mv or any revised criteria as Ooredoo may deem fit in its sole and entire discretion.
7. Customers opting for Installment offer shall sign a mandatory device agreement prior to collecting the devices from Ooredoo Experience Center (OEC) stores.
8. Payments made at the time of preorder are paid inclusive of the applicable GST.
9. Preorder Customers who wish to take the device on full payment shall be required to pay the entire amount at the time of preorder. Preorder Customer who wishes to take the device on installment offer shall be required to pay upfront payment and the balance amount in installments as per the device agreement to be signed between Ooredoo and Customer prior to collecting the device.
10. Once the preorder is accepted, confirmed and processed by Ooredoo, successful preorders Customers will be contacted through registered contact numbers provided at the time of preorder informing about the device collection date and time depending on the availability of the device from the Supplier.
11. Customer must collect their preordered iPhone 11 device within 14 (fourteen) calendar days from the date informed by Ooredoo for the collection of the device. Ooredoo shall try to contact the Customer as per clause 10 of this Terms and Conditions, however if Ooredoo is unable to reach the Customer via the given mobile number for any reason whatsoever, Ooredoo shall try to contact the Customer via a provided email address (if such is available).
12. If Ooredoo is unable to contact the Customer for any reason whatsoever, Ooredoo reserves the right to cancel the preorder and return the money to the Customer in any way Ooredoo decides in its sole and entire discretion without any liability on the part of Ooredoo.
13. If the preordered Customer is unable to collect the device in person, Customer may choose to collect the device through an Authorized Person for such purpose. The Authorized Person shall carry the ORIGINAL of the Customer’s National ID card, original device contract signed by the customer, the ORIGINAL of the Authorized Person’s ID card and a letter signed by the Customer authorizing the Person to collect the device on behalf of the Customer when visiting the OEC to collect the device. Ooredoo shall in its sole and entire discretion decide to either handover or the device or reject the request of the Customer to handover the device to the Authorized Person. Where Ooredoo decides to hand over the device as per this clause, Ooredoo shall not be liable for any matters that may arise in relation to accepting such requests.
14. Customers who have preordered the iPhone 11 device may collect their devices at their chosen store ONLY.
15. All preorder bookings are guaranteed a collection within 7 (seven) calendar days from the date of device availability from the Supplier and is on first preorder first serve basis. Ooredoo reserves the right to cancel the order if not collected within the defined period for such.
16. No cash refunds will be processed upon cancellation of preorder. All refunds will be processed through Cheque to the respective bank accounts. The Customer by confirming this preorder agrees to bear any charge, including but not limited to, any administrative, processing or banking charge for the refund imposed by the bank and agrees that their refund shall be made after deducting applicable charges.
17. Customers opting for installment offer, should bring the original of their ID card and a guarantor to sign the device contract. The Guarantor shall also bring the original of his/her ID card. Customer will also be required to submit a completed direct debit application form as a means of payment at time of signing the device agreement and handing over the device.
18. Any request to change the preorder device to a different color, model or capacity is strictly subject to availability of stocks and may be entertained only at the sole and entire discretion of Ooredoo.
19. Preorder device delivery will vary depending on the location Customer requests to collect the device from; a. OECs in Male’ and Hulhumale – working 5 (five) days b. OECs outside Male’ and Hulhumale – working 10 (ten) to 15 (fifteen) days.
20. In case of any delays during the delivery process, Ooredoo shall inform the Customer of such accordingly Ooredoo and has the right to cancel the preorder and refund the preorder amount to the Customer at its entire and sole discretion, where Ooredoo deems fit in its subjective opinion. Such cancellation and refund shall be done in a timeframe as may be decided by Ooredoo in its sole and entire discretion.
21. The following terms apply if a preorder customer requests to cancel the preorder and requests for a refund and Ooredoo accepts such request or where Ooredoo confirms to refund the preordered amount;
    1. Refunds shall be applicable where the Customer has not collected the device from Ooredoo within the period given for device collection.
    2. Refunds will not be applicable to unboxed phones or devices.
    3. Refund requests will be processed upon receiving ID card copy with a letter from Customer requesting to process the refund with Order ID. The Customer shall present the ORIGINAL of the ID Card for verification by Ooredoo. Request will be processed and confirmed once Ooredoo validates all the information on the letter and Order ID and shall only be upon approval of such request by Ooredoo.
    4. Incomplete request and mismatching information will not be processed and such requests for refund will be rejected. Such requests for refund may be re-submitted by the Customer after providing the correct information.
    5. Refund requests can be submitted via email to care@ooredoo.mv.
       1. Refund Request shall include:
          1. Customer Name:
          2. Contact Number
          3. ID Card Number & a copy attached a long with the letter
          4. Signature f. Refund requests submitted via email or by any other means will be processed during official working hours of Ooredoo.
    6. Other means include: (however Ooredoo will require a written confirmation from the preorder customer)
       1. Requests by calling 929
       2. Request done by visiting Ooredoo experience Centre
    7. Once Refund request is submitted and accepted by Ooredoo, your device order will be cancelled and you or Ooredoo shall not have the right to revoke or stop the refund process.
    8. Ooredoo reserves the right, in its sole and entire discretion, to approve or reject any refund request received without any liability to the Customer.