When will I receive my monthly bill and when is it due?
SuperNet 5M 349 rate plan will receive bill on 1st of every month and due date will be 10th of the same month.
For the remaining SuperNet plans, bill cycle will be from 15th of the month to 14th of the following month so, customers will be billed on the 15th day and the bill due date will be 4th or 5th of following month.
When does monthly allowances renew?
Monthly allowance for SuperNet 5M 349 plan will renew on the 1st of every month, for rest of the plans monthly allowances will renew on the 15th of every month
If I take a new connection in the middle of the bill cycle, do I have to pay for the whole month?
You will be charged for prorated bill based on the activation date and will get prorated data allowance
Do I have to pay a deposit fee?
Yes, MVR 200 is collected for local applicants and MVR 500 is collected from foreign applicants as deposit
What is the router fee and can I pay it in installment?
The router fee is MVR 1550+GST and yes, all local applicants can opt to pay for the router in installment.
Foreign applicants should pay the full device payment at time of registration
If I already have a ONT/Fiber router from Huawei or Medianet IPTV services, can I opt to use the same router?
Yes, you can opt to use you own ONT/Fiber router from Huawei or Medianet IPTV service, but you need to provide the Huawei ONT Mac details for verification and activation.
Currently this service is unavailable due to our Ooredoo Experience Centers being closed as a preventative measure against COVID-19.
What are the other value added services available with Ooredoo SuperNet?
SuperNet new customers in Male’ and Hulhumale (Fibre only) can now apply for SuperNet Voice (landline) connection and we have also introduced Club Premier benefits for SuperNet customers
What is the maximum number of connections recommended to be connected at once to a router for best customer experience?
This depends on the SuperNet rate plan you are subscribed to and the category of usage (streaming, browsing).
Will I always get the maximum speed promised for my plan?
The speed promised in the plan may vary with the actual speed based on various factors such as, number of device connected, the distance of device from the router etc.
What happens when my monthly allowance is exhausted?
After your monthly allowance is exhausted, you will still be able to use at the throttled speed in that specific plan. No extra charges will be applied.
Are there add-ons that I can activate?
Yes. We do offer Power Up add-ons offering 4GB, 10GB, 25GB, 50GB and 100GB. We also have a speed booster, Turbo 50 pack as well. You can view and activate eligible add-ons from SuperNet Selfcare portal
How can I change my SuperNet plan?
You can change your plan by visiting SuperNet Selfcare portal or My Ooredoo App. You can change the plan only once in a bill cycle.
If I downgrade/upgrade my plan in the middle of the month what will happen to my ____?
a- Current plan allowance: Unused allowance will be carried forward to new plan
b- Current add-on allowance: Unused allowance will be carried forward to new plan
c- New plan allowance: New plan allowance will be prorated based on date of plan change
d- And how will I be charged on my next bill: You will be charged full monthly fee of current plan and prorated monthly fee of new plan
When I upgrade my plan what happens to my rollover allowance?
The rollover allowance from previous plan will be added to your new plan allowance upon upgrade
When I downgrade my plan what happens to my rollover allowance?
The rollover allowance from previous plan will be forfeited and will not be added to your new plan upon downgrade
Is there any fees for downgrading my plan?
No additional charge for plan upgrade or downgrade, however you have to settle the last bill as per the due date
If I deactivate my connection in the middle of the bill cycle what happens to my unused allowance? Will I be charged fully for the month?
Unfortunately, you won’t be able to retain the unused data and you will be charged for the full month
What is meant by allowance rollover?
Allowance rollover means that unused allowance at the end of the bill month will be carried forward (rolled over) to the next month
Will allowances rollover for all SuperNet plans?
Yes! It is applicable for all SuperNet plans
Which unused allowances are rolled over to the next bill month?
All unused monthly allowance + unused data add-on allowance will be carried forward to next month
Is there any limit to the rollover amount?
Yes there is a limit of 1TB to the total rollover amount
Does unused allowance of Power Up add-ons rollover?
Yes! When Power Up add-on is activated, it will get added to your main allowance. If there is unused main allowance, it will be carried forward to next month
What happens to Turbo pack during rollover?
Turbo packs will have a validity of 5 days. After 5 days, the allowance will expire and speed will be returned to plan specific speed
What happens to rollover allowance if your connection is suspended due to no payment?
If your connection is suspended due to no payment for more than 30 days, your rollover allowance will be forfeited
What happens to rollover allowance when your connection is under temporary suspension voluntarily?
Rollover allowance is accumulated and added to quota once temporary suspension duration ends
What is SuperNet Voice (landline) service?
SuperNet Voice (landline) can be used for making and receiving seamless calls using your SuperNet connection and is an ideal solution for if you're in a low network coverage area
How can I apply for SuperNet Voice (landline) service?
When you apply for SuperNet service, you will have the option to activate SuperNet Voice (landline) along with it.
If you already have a SuperNet service, you will be able to opt in by end of July 2021
What is SuperNet Club Premier?
Ooredoo Club Premier is the premier club that lets us say 'thank you' for being our most valued customers by giving you a premium personalized service with Ooredoo.
What are the tiers in SuperNet Club Premier benefits?
What are the benefits SuperNet Club Premier benefits?
Dedicated helpline (999)
Exclusive Discounts from key partners across Maldives
Dedicated services from Club Premier Lounge
Exclusive offers on Ooredoo's promotions & services
Membership to Priority pass
Life Insurance benefits to Gold & Platinum Club Premier tiers