Question 1

How do I register to Vedhun?

Accepted Answer

Simply log in to Ooredoo App and go to register.

Question 2

What are the eligible plans to register to Ooredoo Vedhun?

Accepted Answer

All Postpaid, Prepaid and Mix plans excluding company paid numbers.

Question 3

What do I get by registering to Ooredoo Vedhun?

Accepted Answer

You will be rewarded with 1% worth of Vedhun points on your mobile chargeable transactions and which can be used to redeem various rewards.

Question 4

How can I earn points?

Accepted Answer

For Prepaid, earn points with all pack activations or any chargeable usage done during the period from registration excluding Credit Transfer sent.For Postpaid & Mix, earn points with billed amount for the month where full outstanding is cleared on or before the payment due date which is 21st of the month

Question 5

When do I get my Vedhun Points?

Accepted Answer

Vedhun points will be given 1st of each month to all the eligible transactions and payments made during the previous month.

Question 6

What is the benefit of this change to customer?

Accepted Answer

Customers will receive a better internet experience throughout the month.

Question 7

How will SuperNet 5M customers be billed on 1st March 2021?

Accepted Answer

The customers on 5M rate plan getting migrated to a new bill cycle will be billed on 1st March 2021 for remaining 13 days of Feb 2021 (prorated rental i.e. 349/28*13 days= MVR 162 + tax)

Question 8

Will customer receive the full package allowance on 1st March 2021?

Accepted Answer

Yes. Full package allowance will be renewed on 1st March 2021 for all SuperNet 5M customers.

Question 9

What will happen to any add-ons taken during the month of Feb 2021?

Accepted Answer

As the full package allowance is renewed on 1st March, validity of any add-ons taken during Feb 2021 will be overridden (i.e. validity of those add-ons will be up to 1st March only)

Question 10

What will be the new validity of add-ons taken by SuperNet 5M customers?

Accepted Answer

Previous power-up and turbo add-ons taken have 15th to 15th validity. As the bill cycle has changed for these customers to calendar month, the validity of the add-ons will also change to calendar month.For example: If power-up 4GB is taken on 10th March, then it will be valid until 31st March 2021.

Question 11

How do I add Free Number?

Accepted Answer

To add Free Number for your Mix & applicable Postpaid plan: send FBA(space)Number to 4222

Question 12

How do I change Free Number?

Accepted Answer

To change Free Number for your Mix & applicable Postpaid plan: send FBC(space)CurrentNumber(space)NewNumber to 4222

Question 13

How do I remove Free Number?

Accepted Answer

To remove Free Number for your Mix & applicable Postpaid plan: send FBR(space)Number to 4222

Question 14

How do I add Discount Number?

Accepted Answer

To add Discount Number for your Mix & applicable Postpaid plan: send DBA(space)Number to 4222

Question 15

How do I change Discount Number?

Accepted Answer

To change Discount Number for your Mix & applicable Postpaid plan: send DBC(space)CurrentNumber(space)NewNumber to 4222

Question 16

How do I remove Discount Number?

Accepted Answer

To remove Discount Number for your Mix & applicable Postpaid plan: send DBR(space)Number to 4222

Question 17

How to I check active numbers?

Accepted Answer

To check your Free & Discount Numbers for your Mix & applicable Postpaid plan: send Status to 4222

Question 18

Will I be charged for SMS messages sent to 4222?

Accepted Answer

All the SMS sent to 4222 from Ooredoo mobile is free of charge.

Question 19

How can I take a new SuperNet connection and how long will it take to connect?

Accepted Answer

You can apply for new SuperNet connection via our online registration page:Buy SuperNetDue to the current lockdown situation, a new connection will take between 5-10 working days

Question 20

How can I manage my SuperNet account, check balances and download bill?

Accepted Answer

You can check your SuperNet account, usage, and bill details on SuperNet Web Selfcare and Ooredoo App

Question 21

When will I receive my monthly bill and when is it due?

Accepted Answer

SuperNet 5M 349 rate plan will receive bill on 1st of every month and due date will be 10th of the same month. 
For the remaining SuperNet plans, bill cycle will be from 15th of the month to 14th of the following month so, customers will be billed on the 15th day and the bill due date will be 4th or 5th of following month.

Question 22

When does monthly allowances renew?

Accepted Answer

Monthly allowance for SuperNet 5M 349 plan will renew on the 1st of every month, for rest of the plans monthly allowances will renew on the 15th of every month

Question 23

If I take a new connection in the middle of the bill cycle, do I have to pay for the whole month?

Accepted Answer

You will be charged for prorated bill based on the activation date and will get prorated data allowance

Question 24

Do I have to pay a deposit fee?

Accepted Answer

Yes, MVR 200 is collected for local applicants and MVR 500 is collected from foreign applicants as deposit

Question 25

What is the router fee and can I pay it in installment?

Accepted Answer

The router fee is MVR 1550+GST and yes, all local applicants can opt to pay for the router in installment.
Foreign applicants should pay the full device payment at time of registration

Question 26

If I already have a ONT/Fiber router from Huawei or Medianet IPTV services, can I opt to use the same router?

Accepted Answer

Yes, you can opt to use you own ONT/Fiber router from Huawei or Medianet IPTV service, but you need to provide the Huawei ONT Mac details for verification and activation.Currently this service is unavailable due to our Ooredoo Experience Centers being closed as a preventative measure against COVID-19.

Question 27

What are the other value added services available with Ooredoo SuperNet?

Accepted Answer

SuperNet new customers in Male’ and Hulhumale (Fibre only) can now apply for SuperNet Voice (landline) connection and we have also introduced Club Premier benefits for SuperNet customers

Question 28

What is the maximum number of connections recommended to be connected at once to a router for best customer experience?

Accepted Answer

This depends on the SuperNet rate plan you are subscribed to and the category of usage (streaming, browsing).

Question 29

Will I always get the maximum speed promised for my plan?

Accepted Answer

The speed promised in the plan may vary with the actual speed based on various factors such as, number of device connected, the distance of device from the router etc.

Question 30

What happens when my monthly allowance is exhausted?

Accepted Answer

After your monthly allowance is exhausted, you will still be able to use at the throttled speed in that specific plan. No extra charges will be applied.

Question 31

Are there add-ons that I can activate?

Accepted Answer

Yes. We do offer Power Up add-ons offering 4GB, 10GB, 25GB, 50GB and 100GB. We also have a speed booster, Turbo 50 pack as well. You can view and activate eligible add-ons from SuperNet Selfcare portal

Question 32

How can I change my SuperNet plan?

Accepted Answer

You can change your plan by visiting SuperNet Selfcare portal or My Ooredoo App. You can change the plan only once in a bill cycle.

Question 33

If I downgrade/upgrade my plan in the middle of the month what will happen to my ____?

Accepted Answer

a- Current plan allowance: Unused allowance will be carried forward to new planb- Current add-on allowance: Unused allowance will be carried forward to new planc- New plan allowance: New plan allowance will be prorated based on date of plan changed- And how will I be charged on my next bill: You will be charged full monthly fee of current plan and prorated monthly fee of new plan

Question 34

When I upgrade my plan what happens to my rollover allowance?

Accepted Answer

The rollover allowance from previous plan will be added to your new plan allowance upon upgrade

Question 35

When I downgrade my plan what happens to my rollover allowance?

Accepted Answer

The rollover allowance from previous plan will be forfeited and will not be added to your new plan upon downgrade

Question 36

Is there any fees for downgrading my plan?

Accepted Answer

No additional charge for plan upgrade or downgrade, however you have to settle the last bill as per the due date

Question 37

If I deactivate my connection in the middle of the bill cycle what happens to my unused allowance? Will I be charged fully for the month?

Accepted Answer

Unfortunately, you won’t be able to retain the unused data and you will be charged for the full month

Question 38

What is meant by allowance rollover?

Accepted Answer

Allowance rollover means that unused allowance at the end of the bill month will be carried forward (rolled over) to the next month

Question 39

Will allowances rollover for all SuperNet plans?

Accepted Answer

Yes! It is applicable for all SuperNet plans

Question 40

Which unused allowances are rolled over to the next bill month?

Accepted Answer

All unused monthly allowance + unused data add-on allowance will be carried forward to next month

Question 41

Is there any limit to the rollover amount?

Accepted Answer

Yes there is a limit of 1TB to the total rollover amount

Question 42

Does unused allowance of Power Up add-ons rollover?

Accepted Answer

Yes! When Power Up add-on is activated, it will get added to your main allowance. If there is unused main allowance, it will be carried forward to next month

Question 43

What happens to Turbo pack during rollover?

Accepted Answer

Turbo packs will have a validity of 5 days. After 5 days, the allowance will expire and speed will be returned to plan specific speed

Question 44

What happens to rollover allowance if your connection is suspended due to no payment?

Accepted Answer

If your connection is suspended due to no payment for more than 30 days, your rollover allowance will be forfeited

Question 45

What happens to rollover allowance when your connection is under temporary suspension voluntarily?

Accepted Answer

Rollover allowance is accumulated and added to quota once temporary suspension duration ends

Question 46

What is SuperNet Voice (landline) service?

Accepted Answer

SuperNet Voice (landline) can be used for making and receiving seamless calls using your SuperNet connection and is an ideal solution for if you're in a low network coverage area

Question 47

How can I apply for SuperNet Voice (landline) service?

Accepted Answer

When you apply for SuperNet service, you will have the option to activate SuperNet Voice (landline) along with it.
If you already have a SuperNet service, you will be able to opt in by end of July 2021

Question 48

What is SuperNet Club Premier?

Accepted Answer

Ooredoo Club Premier is the premier club that lets us say 'thank you' for being our most valued customers by giving you a premium personalized service with Ooredoo.

Question 49

What are the tiers in SuperNet Club Premier benefits?

Accepted Answer

Silver tierGold tierPlatinum tier

Question 50

What are the benefits SuperNet Club Premier benefits?

Accepted Answer

BenefitSilverGoldPlatinumDedicated helpline (999)YesYesYesExclusive Discounts from key partners across MaldivesYesYesYesDedicated services from Club Premier LoungeYesYesYesExclusive offers on Ooredoo's promotions & servicesYesYesYesLife insuranceYesYesYesMembership to Priority passYesYesLife Insurance benefits to Gold & Platinum Club Premier tiersLife InsuranceGoldPlatinumSubscription FeeFREEFREESum assured annually (per member)MVR 50,000MVR 100,000

Question 51

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

Question 52

Which iPhone models support eSIM?

Accepted Answer

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If your iPhone 14 or iPhone 14 Pro model does not have a physical SIM tray (ie purchased in the U.S.), you will have to activate with an eSIM.

Question 53

How do I activate an Ooredoo eSIM on iPhone?

Accepted Answer

Activating an eSIM on iPhone is easy. Ooredoo supports eSIM Carrier Activation, where Ooredoo assigns you an eSIM to your iPhone digitally at the time of purchase, if you purchased a plan with eSIM or if you have converted your Physical SIM to an eSIM. Simply follow the set up instructions on your screen. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection.You will be able to purchase a new Prepaid, Postpaid or a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device.To convert your Physical SIM to an eSIM anytime anywhere for free, visit here: https://www.ooredoo.mv/webapps/shop/public/simswapTo convert your Physical SIM to an eSIM, you will be required to verify the mobile number with OTP as well as the ownership details. You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780

Question 54

How do I move my phone number from my Android device to an eSIM on my new iPhone?

Accepted Answer

To convert your Physical SIM to an eSIM anytime anywhere for free, visit here: https://www.ooredoo.mv/webapps/shop/public/simswapWhile converting your Physical SIM to an eSIM, you will be required to verify the mobile number with OTP as well as the ownership details.You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.

Question 55

Do I need a Wi-Fi network to activate my eSIM?

Accepted Answer

Yes, to activate an eSIM on iPhone you will need a Wi-Fi or cellular connection.Note, if you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi — at no cost to you.

Question 56

Are all Ooredoo customers able to use an eSIM on iPhone?

Accepted Answer

You will be able to purchase a new Prepaid, Postpaid or a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection.

Question 57

How do I get a Ooredoo eSIM if I am not purchasing my iPhone from Ooredoo?

Accepted Answer

You will be able to purchase a new Prepaid, Postpaid or a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection. To purchase your plan with eSIM, select Prepaid, Postpaid or Tourist plan and select eSIM as the SIM option from this link: https://www.ooredoo.mv/webapps/shop/public/

Question 58

How do I know if my iPhone is unlocked?

Accepted Answer

1. Go to Settings > General, and tap About.2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.

Question 59

Will activating an eSIM lock my iPhone to Ooredoo?

Accepted Answer

Your devices lock status is not impacted by the use of an eSIM.

Question 60

What should I do if my iPhone is lost or stolen with an active eSIM?

Accepted Answer

If your iPhone with an active eSIM is lost or stolen, please follow these steps: Please visit one of our shops or call 929 and report your iPhone as stolen. We will verify the ownership of the eSIM with your identification details before deactivating your eSIM. You will also be required to report the case to Maldives Police Service to follow up on the lost or stolen iPhone.

Question 61

What happens to my cellular plan if I erase my eSIM?

Accepted Answer

If you delete your eSIM, your cellular plan has not been cancelled. To cancel your cellular plan, please submit an online request with this link: http://www.ooredoo.mv/webapps/register/public?request_type=deactivation

Question 62

Can I still use my Ooredoo eSIM if I travel internationally?

Accepted Answer

Yes, you will be able to use Ooredoo eSIM while travelling internationally. Please refer to our website for the roaming rates and supported countries: https://www.ooredoo.mv/postpaid/postpaid-roaming

Question 63

If I am traveling to Maldives from abroad, can I download a local eSIM on Ooredoo network?

Accepted Answer

You will be able to purchase a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection. To purchase your plan with eSIM, select Tourist plan and select eSIM as the SIM option from this link: https://www.ooredoo.mv/webapps/shop/public/

Question 64

If I have an eSIM only iPhone 14 or iPhone 14 Pro, can I use it on Ooredoo network?

Accepted Answer

If you purchased an unlocked eSIM only iPhone 14 or iPhone 14 Pro model, you can activate it on Ooredoo network. To sign up for a local contracted plan with an eSIM, please select Tourist plan and select eSIM as the SIM option from this link: https://www.ooredoo.mv/webapps/shop/public/

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