Ooredoo eSIM - Welcome to Digital Maldives
Enjoy a great digital experience when using our network without having to insert a physical SIM card in your device! With this advanced technology, you'll also be able to add several numbers to a single device, and seamlessly switch between numbers whenever needed.
How to get a new Prepaid or Postpaid connection with eSIM
STEP 1: Go to Digital Shop & check the eSIM compatibility of your phone.
STEP 2: Select your eSIM, your preferred plan and fill up your information.
STEP 3: Complete the payment process to complete your eSIM purchase.
How to change your existing Physical SIM to eSIM
STEP 1: Go to Digital Shop & check the eSIM compatibility of your phone.
STEP 2: Proceed with changing to eSIM. Make sure you're connected to a WiFi with strong signal for the best experience.
STEP 3: Scan the new eSIM QR code and continue using the service.
How to setup eSIM on your iPhone
STEP 1: Go to Settings from your iPhone and select Mobile Data.
STEP 2: Press Add Data Plan and scan your QR Code from the Mail.
STEP 3: Press Add Data Plan.
How to setup eSIM on your Android Device
STEP 1: From Settings, go to Network & Internet and select Mobile Network.
STEP 2: Expand Advanced, then press Carrier and Add Carrier.
STEP 3: Scan your QR Code from the Mail and press Start to add your new eSIM.
How to remove eSIM from iPhone
Step 1: Navigate to Settings on your iPhone.
Step 2: Select Mobile Data from the list.
Step 3: Select Secondary from the options.
Step 4: Tap on Remove Data Plan option.
Step 5: To remove eSIM, tap on Remove Ooredoo eSIM.
How to remove eSIM from your Android Device
Step 1: Navigate to Settings on your Android device.
Step 2: Select Network & Internet.
Step 3: Select Mobile Network and choose Advanced.
Step 4: Select Carrier and tap on Settings icon.
Step 5: To remove eSIM, tap on Delete.
Frequently Asked Questions for iPhone users
What is an eSIM?
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.
Which iPhone models support eSIM?
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If your iPhone 14 or iPhone 14 Pro model does not have a physical SIM tray (ie purchased in the U.S.), you will have to activate with an eSIM.
How do I activate an Ooredoo eSIM on iPhone?
Activating an eSIM on iPhone is easy. Ooredoo supports eSIM Carrier Activation, where Ooredoo assigns you an eSIM to your iPhone digitally at the time of purchase, if you purchased a plan with eSIM or if you have converted your Physical SIM to an eSIM. Simply follow the set up instructions on your screen. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection.
You will be able to purchase a new Prepaid, Postpaid or a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device.
To convert your Physical SIM to an eSIM anytime anywhere for free, visit here: https://www.ooredoo.mv/webapps/shop/public/simswap
To convert your Physical SIM to an eSIM, you will be required to verify the mobile number with OTP as well as the ownership details. You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.
How do I move my phone number from my Android device to an eSIM on my new iPhone?
To convert your Physical SIM to an eSIM anytime anywhere for free, visit here: https://www.ooredoo.mv/webapps/shop/public/simswap
To convert your Physical SIM to an eSIM, you will be required to verify the mobile number with OTP as well as the ownership details.
You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.
Do I need a Wi-Fi network to activate my eSIM?
Yes, to activate an eSIM on iPhone you will need a Wi-Fi or cellular connection.
Note, if you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi — at no cost to you.
Are all Ooredoo customers able to use an eSIM on iPhone?
You will be able to purchase a new Prepaid, Postpaid or a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection.
How do I get a Ooredoo eSIM if I am not purchasing my iPhone from Ooredoo?
You will be able to purchase a new Prepaid, Postpaid or a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection. To purchase your plan with eSIM, select Prepaid, Postpaid or Tourist plan and select eSIM as the SIM option from this link: https://www.ooredoo.mv/webapps/shop/public/
How do I know if my iPhone is unlocked?
1. Go to Settings > General, and tap About.
2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.
Will activating an eSIM lock my iPhone to Ooredoo?
Your devices lock status is not impacted by the use of an eSIM.
What should I do if my iPhone is lost or stolen with an active eSIM?
If your iPhone with an active eSIM is lost or stolen, please follow these steps: Please visit one of our shops or call 929 and report your iPhone as stolen. We will verify the ownership of the eSIM with your identification details before deactivating your eSIM. You will also be required to report the case to Maldives Police Service to follow up on the lost or stolen iPhone.
What happens to my cellular plan if I erase my eSIM?
If you delete your eSIM, your cellular plan has not been cancelled. To cancel your cellular plan, please submit an online request with this link: http://www.ooredoo.mv/webapps/register/public?request_type=deactivation
Can I still use my Ooredoo eSIM if I travel internationally?
Yes, you will be able to use Ooredoo eSIM while travelling internationally. Please refer to our website for the roaming rates and supported countries: https://www.ooredoo.mv/postpaid/postpaid-roaming
If I am traveling to Maldives from abroad, can I download a local eSIM on Ooredoo network?
You will be able to purchase a Tourist plan with eSIM and instantly get the QR code delivered to your email. Scanning this QR code will proceed for eSIM activation on device. To activate an eSIM on iPhone you will need a Wi-Fi or cellular connection. To purchase your plan with eSIM, select Tourist plan and select eSIM as the SIM option from this link: https://www.ooredoo.mv/webapps/shop/public/
If I have an eSIM only iPhone 14 or iPhone 14 Pro, can I use it on Ooredoo network?
If you purchased an unlocked eSIM only iPhone 14 or iPhone 14 Pro model, you can activate it on Ooredoo network. To sign up for a local contracted plan with an eSIM, please select Tourist plan and select eSIM as the SIM option from this link: https://www.ooredoo.mv/webapps/shop/public/
What is Dual SIM?
Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region.
You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/ HT209044