Customer Grievance Policy

Ooredoo Maldives seeks to maintain and enhance our reputation of providing our customers with high quality products and services. We have developed below commitments so that our customers would know what to expect from our products, services and our people.

We value your feedback as they assist us to improve our products, services and customer services.

Our Commitment

  1. We will always respect our customers
  2. We will make sure that our customers always finds it easy to use our products and services
  3. We commit to be open, honest and transparent with our customers
  4. We commit to continuously improve our customer services
  5. We will always support in the development of our community

How to log a complaint with us

  1. Call our call center 929
  2. Contact us through email care@ooredoo.mv
  3. Post or send a message through Facebook, twitter or Chat service
  4. Log a complaint by visiting any of our Ooredoo Experience Centers

Escalation Matrix

If you are not satisfied with the solution provided by our customer care department or how your complaint was handled, you may escalate it to our management.

Azra Naseem
Assistant Manager, Customer Care
Phone: + 960 9611248
Email: azra.naseem@ooredoo.mv

Dhiyana Afeef
Senior Manager Customer Care
Phone: + 960 9611246
Email: dhiyana.afeef@ooredoo.mv

Hussain Niyaz
Acting Chief Commercial Officer
Phone: + 960 9611705
Email: hussain.niyaz@ooredoo.mv

Najib Khan
Chief Executive Officer
Phone: + 960 9611111
Email: najib.khan@ooredoo.mv