Customer Grievance Policy

Ooredoo Maldives seeks to maintain and enhance our reputation of providing our customers with high quality products and services. We have developed below commitments so that our customers would know what to expect from our products, services and our people.

We value your feedback as they assist us to improve our products, services and customer services.

Our Commitment

  1. We will always respect our customers
  2. We will make sure that our customers always finds it easy to use our products and services
  3. We commit to be open, honest and transparent with our customers
  4. We commit to continuously improve our customer services
  5. We will always support in the development of our community

How to log a complaint with us

  1. Call our call center 929
  2. Contact us through email [email protected]
  3. Post or send a message through FacebookTwitter or Chat service on Ooredoo App.
  4. Log a complaint by visiting any of our Ooredoo Experience Centers

Escalation Matrix

If you are not satisfied with the solution provided by our customer care department or how your complaint was handled, you may escalate it to our management.

Mohamed Ismail

Manager Operations

Phone: + 960 9611248

Email: [email protected]

Dhiyana Afeef

Head of Customer Care

Phone: + 960 9611246

Email: [email protected]

Hussain Niyaz

Chief Commercial Officer

Khalid Hassan M A Al-Hamadi

Chief Executive Officer

Email: [email protected]