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FREQUENTLY ASKED QUESTIONS
How can I switch to Ooredoo?
Switching to Ooredoo and keeping your existing number is as easy as 1-2-3. Place your request via ore.do/mnp
How can I upgrade my existing Ooredoo mobile plan to a Postpaid?
You can easily upgrade to a Postpaid plan by submitting a Rateplan change form online via https://www.ooredoo.mv/webapps/register/public/
When will I receive my monthly bill and when is it due?
You will receive monthly bill on the 1st of every month and your bill will be due on the 21st of the same month.
What is the difference between a Postpaid plan and a bill controlled Postpaid plan?
When your plan is bill controlled, there will be no additional charges to your monthly bill. Once the monthly allowance is exhausted, you can recharge to enjoy services again.
How can I view details of my bill?
You can easily view your bill details through Ooredoo Super App > Selfcare > Recent Bills
Things you need to know
Initial Credit Validity is 60 days from the date of purchase.
Ooredoo 5G is available for all Mobile customers using an Ooredoo certified 5G smartphone, across 5G covered locations.
Short code calling and texting will be charged, and will not be deducted from free minutes and SMS.
Additional 8% GST is applicable for all telecom products and services.