Ooredoo has today launched an Enterprise Support Center, which will provide first level assurance to Ooredoo Business customers by connecting them directly to technical engineers. The new support center proactively monitors all enterprise services and acts as a 24-hour support hotline, providing the instant support needed by businesses that greatly rely on digital technologies.
Head of Sales, Hussain Niyaz said: “Our nationwide submarine cable has greatly broadened the reach of Ooredoo Business services across the Maldives archipelago. As our clientele base widens, it is vital that we enhance our support network to ensure first class services. With Ooredoo Business playing a crucial role in driving businesses, we believe that it is imperative that our customers have 24/7 access to our technical engineers and customer service teams, who can provide them with immediate solutions and support”
Manned by trained technical engineers and customer support staff, the Enterprise Support Center links customers to over-the-phone and remote support, escalating to the field operations team for a personalised visit when required.
Ooredoo Business promises total 360 degree solutions encompassing the implementation and management of latest ICT technologies, based on the customised requirements of each of its customer. With the aim to support customer to lead, Ooredoo helps them improve their productivity and efficiency in a cost-effective manner by providing top-notch, reliable products and services. These include a full-fledged total telecom solutions inclusive of fixed internet, fixed voice (SIP), GPON, Wi-Fi, IPTV, PBX, CCTV and many more innovative services that are customized for customer needs.
For more information on Ooredoo Business, please visit www.ooredoo.mv